2. RETURNS & CLAIMS>
5. PERSONAL INFORMATION>
Orders are delivered via UPS to residential and business addresses in Europe and the USA. In Denmark orders are delivered via Post Danmark. Delivery takes place on weekdays, usually between 7am-4pm.
TRACK YOUR ORDER
Once the order has shipped, you will receive a confirmation email with a tracking number. The order can then be tracked at www.ups.com (Europe and US orders) or www.postdanmark.dk (Denmark orders).
DELIVERY TIMES AND SHIPPING COSTS
Orders received on a business day before 12 noon CET will ship out on that same day. Orders received after 12 noon on any given day will ship out the next business day. Information about shipping cost will be available during the shopping process, before checkout in the webshop. Delivery usually takes place within 5 business days.
2. RETURNS & CLAIMS
In case you regret your purchase at vipp.com, we are committed to refund your product(s) within 14 days from the delivery date. The shipping and return costs will be at your own expense. Please return product(s) in original packaging and in unused condition. Vipp reserves the right to withhold a percentage of the purchase price when refunding, if a product is returned used or otherwise damaged. Please use an insured delivery service, as Vipp will not accept responsibility for items not received, as per The Consumer Contracts Act § 20, item 4 (in Danish “forbrugeraftaleloven”). Upon receipt of your return, the purchase amount is deposited into your account.
EXCHANGE, MIS-DELIVERY, CLAIMS
If you wish to exchange your product or have received a faulty delivery or a defective product, please contact our customer service on +45 4588 8800 (USA: +1 917-580-2148) or firstname.lastname@example.org. Please mention your web-order ID when contacting customer service.
Returns shipped to Vipp without prior notification to Vipp customer service may delay processing time, as per The Consumer Contracts Act § 20 (in Danish “forbrugeraftaleloven”).
Europe customers, please return the product to the following address:
4840 Nr. Alslev
Mark: 'Return / Web-order ID'
US customers, please return to the product to following address:
Vipp USA LLC / ALPI
9A Brick Plant Road
South River, NJ 08882
Attn: Erica Hogan/Return ID: XXXXX
Within the first two years from the delivery date of your product Vipp offers two years right to submit complaints regarding workmanship and material defects. This does not cover defects or damage caused directly or indirectly by misuse, poor maintenance, violence or manipulation. In case of a defective product, Vipp offers to repair, replace or credit the product. Furthermore, Vipp will arrange the pickup of the defective product, unless otherwise agreed.
Questions concerning your order are always welcome. However, complaints regarding products purchased at a Vipp dealer and not on the webshop are to be addressed directly to the dealer.
DAMAGE caused by transportation
In case of obvious damage, we recommend that you accept the goods only with reservations or refuse to receive it. In both cases, we ask you to contact our customer service at email@example.com or call +45 4588 8800. Please include your web-order ID so that your request can be processed quickly and efficiently.
In the case of pre-paid or returned goods that are cancelled prior to shipping, the purchase price will be refunded. The refund is usually transferred within 30 days to the credit card used for the purchase. On request the amount may be refunded by bank transfer. In this case Vipp needs your account number, IBAN number and Swift number. This information is not sensitive and can be sent by e-mail or other traditional form of communication.
For non-deliveries, please contact our customer service at firstname.lastname@example.org or +45 4588 8800 (USA: +1 917-580-2148). Please include your weborder ID so that your request can be processed quickly and efficiently.
Vipp reserves the right to cancel orders in whole or in part. This usually happens due to price errors, system failures or suspected abuse of payment.
Vipp is determined always to provide correct information on www.vipp.com. However, the information on the website may contain errors or system failure. The prices listed on www.vipp.com are neither an offer nor a contract. Prices and availability are subject to change without notice.
Vipp takes a great deal of care in ensuring that information which is obtained about you is treated appropriately. We will not pass on or sell your personal information to any third parties. All information is stored securely and is only accessible to trusted employees.
The electronic payment system in the Vipp webshop is secure and encrypted.
Vipp participates in Google Adwords and Google Display Network remarketing, which use the DoubleClick cookie. This cookie tells Google that you have browsed our site and it may show Vipp ads on other sites you visit. Opt out of customized Google Display Network ads by visiting the Ads Preferences Manager or install the Google Analytics Opt-out Browser Add-on to control your browsing experience.
When shopping on our webshop, we ask for your name, address, telephone number and e-mail address. This information is used solely to process your order. Information reported will be stored electronically for 5 years in an unencrypted form. The "contract" is not stored in a manner so that it can be referenced later.
We also collect the IP addresses from which purchases are made. This information will normally be of no use, but may possibly be used in police investigations. All fraudulent orders are reported to the police.
On request we gladly inform you about your personal data that we have registered in our system. Upon request, this data will be deleted, of course.
Bins (Vipp 13-24): 10 years warranty. Other Vipp products: 2 years warranty. The extended warranty applies to products purchased on or after 1.1.2008. The warranty does not cover defects or damage caused directly or indirectly by misuse, poor maintenance, violence or manipulation. In addition, it is assumed that the care instructions are followed. The care instructions can be found at www.vipp.com under the specifications of each product.
We accept Visa and Mastercard. All prices include 25% VAT.
Orders placed via vipp.com are treated as transactions to end consumers, and 25% VAT is included (no VAT on USA orders). It is not possible for companies to get a VAT refund through Vipp. However, you are welcome to contact us at email@example.com in order to have a VAT-number printed on the invoice. Hereby companies placing orders can contact local authorities to arrange for a VAT refund.
Do you have questions about your order or anything else, please feel free to contact us. For questions about an order please mention your web-order ID.
Tel: +45 4588 8800/ USA: +1 917-580-2148
Vipp A / S